Frequently Asked Questions
Do you have CE documents and other customs declaration documents?
Yes, we provide a one-stop service. We will provide CE certification, packing lists, commercial invoices, and sales contracts to assist with your customs clearance.
What about the warranty terms?
Our machines are guaranteed for 3 years. All main parts (excluding consumables) are covered. If any issues occur during the warranty period, we provide free replacements or repairs.
Do you provide after-sale service?
Yes, we have skilled technicians available worldwide to provide advice and technical support to ensure your business continues to run smoothly.
Can I test a demo version of the software?
Yes, demo versions are available for testing to ensure the software meets your operational requirements.
How long is the typical delivery time?
For standard machines, the delivery time is usually 7-10 working days. For customized solutions, the timeline will be confirmed based on specific technical requirements.
Do you offer training for machine operation?
Yes, we provide comprehensive operation manuals and video tutorials. Remote technical guidance is also available to help your team master the machine quickly.
Datum Machine
